dphokiPrivacy Policy

This page describes what we collect when you use dphoki and how we keep that data protected. When you download our Android app, access dphoki through an iOS browser, or log in on desktop, we gather information to verify your identity, process your deposits and withdrawals, and deliver a secure experience across all devices.

We at dphoki take data protection seriously. Every email address, payment method, and personal document you share goes into encrypted storage on secure servers. We do not sell your information to third parties. We use your data only to operate our platform, comply with legal requirements, and prevent fraud. Our privacy commitments apply whether you access dphoki from Jakarta, Surabaya, Bandung, Medan, or any supported jurisdiction.

By using dphoki, you consent to the data practices outlined here. If you have privacy questions or concerns, contact our support team through the dphoki app or website. We respond to data access requests in compliance with applicable regulations.

What Data We Collect and How We Use It

We at dphoki collect different categories of information depending on which dphoki service you use. During account registration—whether on the Android app or via a web browser—we ask for your email, password, and basic personal details. To verify your identity and comply with anti-money-laundering rules, we request a copy of your national ID, passport, or driver's license. We examine this document to confirm your name, date of birth, and identity number match your account registration.

When you make a deposit on dphoki using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the payment method, transaction ID, and amount. This information stays in your dphoki transaction history so you can verify your deposits and withdrawals at any time. We also collect your IP address and device information (phone model, browser type, operating system) to detect unusual account access and prevent fraud.

• Registration Data: Email, password, name, date of birth, phone number, address.
• Identity Verification: Photos of your ID or passport, identity number, address confirmation.
• Payment Information: Payment method details, transaction IDs, deposit and withdrawal amounts, processing dates.
• Game and Betting Activity: Game IDs, bet amounts, game outcomes, and timestamps for all activity on dphoki.
• Device and Access Data: IP address, device type, browser, operating system, login times, and location.
• Communication: Support tickets, emails, and chat logs when you contact our dphoki team.

How we use your data on the dphoki platform

We at dphoki use your information for several lawful purposes. First, we verify your identity to prevent fraud, money laundering, and underage access. Second, we process your deposits and withdrawals through our payment partners—mobile banking, local payment, online payment, and other methods require your account details and transaction history for compliance. Third, we analyse game activity to detect suspicious patterns and protect your account from unauthorised access. Fourth, we maintain transaction records so you can review your dphoki history anytime. Finally, we send you notifications about your account—withdrawal confirmations, payment processing updates, or login alerts—only if you enable these on dphoki.

Third-party processors and data sharing under dphoki

We at dphoki share your data with third-party service providers only to the extent necessary to operate our platform. Our payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) receive deposit and withdrawal information to execute transactions. We do not control these companies' privacy practices; we recommend reviewing their privacy policies directly. We also engage identity verification partners who scan your ID document to confirm it is genuine and matches your registration details. These partners process your ID photo temporarily and delete it after verification completes.

We do not sell your data to marketers, data brokers, or other commercial entities. We may disclose your information to law enforcement or regulatory authorities if required by law or if we identify activity that violates our terms or applicable regulations.

Your Rights and Data Retention on dphoki

Your rights regarding dphoki data

We at dphoki recognise your right to access, correct, and delete your personal information. If you wish to review what data we hold about you, contact our support team with a written request. We will provide a copy of your personal information within a reasonable timeframe. If you believe information is inaccurate or incomplete, you can request corrections through the dphoki app settings or by emailing our support team. We will update your records promptly.

You may request deletion of your dphoki account and associated personal data, subject to legal and financial obligations. If you have outstanding funds or pending withdrawals, we will process these first before deleting your account. Some data—such as transaction records required for tax compliance or fraud investigation—may be retained beyond account closure to meet regulatory requirements.

How long we retain your dphoki information

We at dphoki retain your personal information for as long as your account is active and for a period thereafter as required by law. Registration data (email, name, address) and identity verification documents are kept for at least five years to satisfy anti-money-laundering regulations. Transaction records (deposits, withdrawals, game outcomes) are retained for seven years to enable account reconciliation and fraud investigation. Chat logs and support tickets are kept for two years unless deletion is requested earlier. Device and login data (IP addresses, device types) are retained for one year for security audit purposes.

Cookies and tracking on dphoki

We at dphoki use cookies and similar tracking technologies to remember your login state, preferences, and browsing activity on our platform. When you open the dphoki Android app, login credentials are stored locally on your device; when you use dphoki via a web browser, we use session cookies to keep you logged in. These cookies are essential to platform functionality—without them, you would need to re-enter your password on every page. We also use analytics cookies to understand how users interact with dphoki, which pages are visited most, and where technical issues occur. This helps us improve dphoki performance and user experience.

Your browser settings allow you to reject or delete cookies. If you disable cookies, some dphoki features may not work correctly. We do not use cookies to track you across websites outside dphoki or to build profiles for third-party advertisers.

Contact dphoki for privacy concerns

If you have questions about this privacy policy or concerns about how we handle your data on dphoki, reach out to our support team through the dphoki app Help section or via our website. We respond to privacy inquiries within a reasonable timeframe. If you believe we have mishandled your data or violated your privacy rights, you may lodge a complaint with the data protection authority in your jurisdiction.

We at dphoki review and update this privacy policy periodically to reflect changes in our practices, technology, and applicable regulations. Significant changes will be communicated via email or in-app notification. Your continued use of dphoki following a policy update means you accept the revised terms. We remain committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your data across all dphoki services.